sostriage
Exploring applications for insured members
For insurance organizations, SOSTRIAGE™ by CAREPOI® provides a structured member-line workflow that can be evaluated with clinical, technical, and governance requirements defined in advance. It does not replace the emergency number and does not claim cost savings.
01
The problem on a member line
The first minutes of a health call are uneven. Language changes. Urgency is sometimes missed and sometimes over-called. The person who answers next inherits a story, not a record. SOSTRIAGE™ keeps one opening, in the caller’s language, and raises what cannot wait before the ordinary questions finish.
02
What the line actually does
The caller says where the person is, what happened, whether they are awake, and whether breathing is as usual. The concern is matched to a care path with a fixed meaning in Norwegian, English, and Greek. A red finding leaves the routine queue. Hospital, a same-day clinic, or home is signed by a clinician. The guide does not choose.
03
What a buyer can evaluate
A defined trial can look at whether the opening was complete, how soon a red finding was raised, and whether the handover to a person was confirmed. Those are measures that can be agreed. They are not published results. No figure is offered for fewer emergency visits, fewer admissions, or lower spend.
04
What stays with you
The folders belong to the organization that took the call. Identifiable member information is not sold and not pooled with another customer. A phone that calls two organizations has two folders. Your clinicians can answer, or the SOSTRIAGE™ team can staff the line. Either way, a clinician signs the outcome.
SOSTRIAGE™
The care paths
Every concern has a path. A clinician still signs.