Evidence & trust
Articles and updates
Clinician-reviewed articles on the technology and evolution of triage, including structured calls, clinical oversight, red flags, and information gathered at home. Educational only; articles are currently published in English.
Children · 8 min read
Fever in children: how a triage line separates urgent from ordinary
Most childhood fevers are not emergencies, but a few are. Learn the warning signs a triage line checks first and why a child's behaviour matters more than the thermometer.
Home vitals · 10 min read
Can a phone camera measure heart rate? What rPPG can and cannot do
Phone cameras can estimate heart rate from tiny colour changes in the skin (rPPG). Here is how it works, where it is useful, and why it is an estimate — not a device reading.
Red flags · 7 min read
Chest pain on a triage call: the questions that come first
Chest pain is one of the highest-stakes triage calls. Here are the questions a structured line asks first, and why they decide emergency versus routine.
Red flags · 9 min read
How symptom triage decides who needs the emergency department
Not every symptom needs the emergency department, and some that look minor do. Here is how structured symptom triage separates emergency, urgent, and routine care.
Basics · 8 min read
What is telephone triage? A plain guide for patients and clinicians
Telephone triage sorts callers by urgency so the sickest are seen first. Learn how a structured triage call works, what questions come first, and where the clinician decides.
SOSTRIAGE™
The care paths
Every concern has a path. A clinician still signs.
When it cannot waitNot breathing, choking, a crisis, water, gas, or more than one person hurt.Heart, brain, breathing, sugarChest pain, stroke signs, a seizure, a sudden headache, or trouble breathing.Injury and what is around itA fall, a burn, bleeding, allergy, heat, cold, or something swallowed.Children, pregnancy, birthA sick child, a pregnancy concern, or birth now.Mind and safetyWorry, a crisis, or a possible death. A person takes over.Ordinary illnessFever, pain, a rash, or a concern that is not yet clear.For insurersA structured line for members. A clinician still decides.For people who callWhat the call does, in plain words.