sostriage

Ordinary does not mean ignored

Fever, a sore throat, ear pain, pain on passing urine, a rash, eye pain, or a problem the line has not matched yet. On SOSTRIAGE™ by CAREPOI® these can open more quietly. They can still rise. An unclear concern is handed to a clinician. It is not a brush-off.

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Fever, throat, ear, and urine

Asked only after the person is known to be awake and breathing is safe. Fever or infection can start quietly and still rise. Being unable to pass urine raises concern. A sore throat is not treated as an airway problem once breathing is known to be usual.

Pain that is not chest or head

Abdomen, back, arm, or leg: where it is, and how bad. Chest, head, and sudden severe pain are not left on this quieter path. They move to the path that matches them.

Skin, eyes, and a booked journey

A rash is watched for an unwell person and for allergy. Eye pain or a sudden change in vision has its own questions. A journey that was already booked asks only whether anything new has happened, and whether the person is awake and breathing. A new change leaves the booked path.

When the words do not match yet

The unclear path asks a little, then a clinician decides. That is the safe default. It is the same in Norwegian, English, and Greek. For an insurer or a clinic, it is how an unmatched member call stays owned, instead of being dropped.

SOSTRIAGE™

The care paths

Every concern has a path. A clinician still signs.

When it cannot waitNot breathing, choking, a crisis, water, gas, or more than one person hurt.Heart, brain, breathing, sugarChest pain, stroke signs, a seizure, a sudden headache, or trouble breathing.Injury and what is around itA fall, a burn, bleeding, allergy, heat, cold, or something swallowed.Children, pregnancy, birthA sick child, a pregnancy concern, or birth now.Mind and safetyWorry, a crisis, or a possible death. A person takes over.Ordinary illnessFever, pain, a rash, or a concern that is not yet clear.For insurersA structured line for members. A clinician still decides.For people who callWhat the call does, in plain words.