sostriage

What happened, and whether the person is safe

A fall, a road injury, violence, a burn, bleeding, an allergy, a bite, something swallowed, an overdose, a dive, heat, or cold. SOSTRIAGE™ by CAREPOI® asks the safety questions first. The story comes after the person is known to be awake and breathing.

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What happened, and whether the person is safe

Falls, traffic, and violence

How it happened, and whether the person is awake. A high-energy traffic injury raises the pace. Where violence is the concern, the line asks whether the person is safe and whether they are alone. That note stays for the next clinician. It is not a public story.

Burns, bleeding, allergy, and bites

A burn of the face or a large area, or trouble breathing, raises the pace. Bleeding that did not come from an injury, and bleeding that does not stop. Swelling of the lips, tongue, face, or throat. A bite or a sting, watched for a fast change.

Poison, overdose, diving, heat, and cold

Do not give a drink. What, and how long ago, only if it is safe to ask. Overdose opens at emergency pace, with a person on the case. After a dive: breathing, chest pain, confusion, and how long since they left the water. Heat and cold include whether the person is still in that place, and how awake they are.

For the service that answers

These paths give a hospital, an insurer, or an assistance line the same first questions, in the caller’s language. Camera estimates, if a picture is used, stay labelled as estimates. They are not a reason by themselves to send someone home.

SOSTRIAGE™

The care paths

Every concern has a path. A clinician still signs.

When it cannot waitNot breathing, choking, a crisis, water, gas, or more than one person hurt.Heart, brain, breathing, sugarChest pain, stroke signs, a seizure, a sudden headache, or trouble breathing.Injury and what is around itA fall, a burn, bleeding, allergy, heat, cold, or something swallowed.Children, pregnancy, birthA sick child, a pregnancy concern, or birth now.Mind and safetyWorry, a crisis, or a possible death. A person takes over.Ordinary illnessFever, pain, a rash, or a concern that is not yet clear.For insurersA structured line for members. A clinician still decides.For people who callWhat the call does, in plain words.