sostriage

A person, not a script

Worry, panic, a mental health concern, a crisis, or a possible death. SOSTRIAGE™ by CAREPOI® does not keep these calls inside an automated interview. A person takes over. In a crisis the guide does not ask how.

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Worry that is not a crisis

Are they safe, and is someone with them. Is this a new change today. A no, or an unknown, on safety raises the pace. A person still takes the conversation. It is not closed by the guide as “just anxiety”.

A crisis

The pace is the same as the life-threatening paths. A person is connected. No question is asked about a method. The caller is not left to read advice alone.

A possible death

One careful question, then a person. The handover is made with care. It is not pushed through a symptom checklist.

For the organization

Staff see that a person owns the contact. A booked mental health journey is a different path: has anything new happened, and are they awake and breathing. A new change moves it off the booked path. Nothing in these calls is used as a public story.

SOSTRIAGE™

The care paths

Every concern has a path. A clinician still signs.

When it cannot waitNot breathing, choking, a crisis, water, gas, or more than one person hurt.Heart, brain, breathing, sugarChest pain, stroke signs, a seizure, a sudden headache, or trouble breathing.Injury and what is around itA fall, a burn, bleeding, allergy, heat, cold, or something swallowed.Children, pregnancy, birthA sick child, a pregnancy concern, or birth now.Mind and safetyWorry, a crisis, or a possible death. A person takes over.Ordinary illnessFever, pain, a rash, or a concern that is not yet clear.For insurersA structured line for members. A clinician still decides.For people who callWhat the call does, in plain words.