sostriage
The call stays with a clinician
The telephone is only the way in. The assessment and the outcome sit with the clinical service and with the person at the desk.
01
What the caller meets
A calm opening, a clear next question, and a person when one is needed.
02
What the clinician meets
A queue, a takeover, and an outcome you sign.
03
What is not shown here
How the line is operated is not described on these pages. This is the clinical path.
04
The record does not follow the switch
How the telephone line is operated is not the clinical product. The clinical product is the order of the questions, the colour, the folder, and the signature. Those stay with the service and with the person at the desk.